1. Information We Collect
- Account information (e.g., name, email)
- Usage data and device information
- Payment information is processed by Stripe; we do not store full card details
- Voice data: When you use voice features, we collect audio recordings through your device's microphone. Audio files are temporarily cached for processing and playback only, and are not stored long-term. We transcribe your voice queries to text using third-party services (OpenAI Whisper), and the transcribed text is saved to your conversation history.
2. How We Use Information
- Provide, maintain, and improve the Services
- Communicate with you and provide support
- Process transactions and prevent fraud
- Voice processing: We use your voice recordings to transcribe your queries and provide voice-based responses. Audio files are processed in real-time and are not retained after transcription. Transcribed text is saved to maintain conversation history.
3. Sharing of Information
- Service providers (e.g., Stripe for payments)
- Legal compliance when required
- Voice processing services: We share audio recordings with third-party AI services for transcription (OpenAI Whisper) and text-to-speech generation (ElevenLabs). These services process your audio data to provide voice functionality. Audio files are not stored by these third parties beyond the processing period.
4. Cookies and Tracking
We may use cookies for essential functionality and analytics. You can control cookies via browser settings.
5. Data Retention
We retain information for as long as necessary to provide the Services and comply with legal obligations.
Voice data retention: Audio recordings are temporarily cached for playback only and are automatically deleted. Transcribed text from voice queries is retained as part of your conversation history and can be deleted by you at any time through the app's account deletion feature.
6. Security
We use reasonable technical and organizational measures to protect information. No method is 100% secure.
7. Your Choices
You may access or update your account information. Contact support@talkingback.ai for requests.
Voice data: You can control microphone access through your device settings. You can delete your conversation history (including transcribed voice queries) at any time through the app's Profile tab or by deleting your account.
8. International Transfers
Data may be processed in the United States. By using the Services, you consent to such transfers.
9. Children
The Services are not directed to children under 13.
10. Contact Us
support@talkingback.ai
Intelligent Agentricity Inc., 1365 Watercrest Cir., Lawrenceville, GA 30043, USA