1. Information We Collect
- Account information (e.g., name, email)
- Marketing & early-access signups: If you submit your email address through a signup or early-access form on this website (agentricity.com), we store that email address to contact you about early access and product updates. We record limited technical metadata with the submission (IP address and browser user-agent) solely to prevent abuse and spam of the form. We do not sell this information, and you can request its deletion at any time (see Section 11).
- Usage data and device information
- Payment information is processed by Stripe; we do not store full card details
- Hosted agent data: When you use our managed AI agent hosting service, we provision and manage cloud containers on your behalf using third-party infrastructure providers. Data stored within your agent container — including conversation history, skill configurations, and agent personality settings — resides on this third-party infrastructure. We access this data only to provide, maintain, and troubleshoot the service.
- Voice data: When you use voice features, we collect audio recordings through your device's microphone. Audio files are temporarily cached for processing and playback only, and are not stored long-term. We transcribe your voice queries to text using third-party services (OpenAI Whisper), and the transcribed text is saved to your conversation history.
- Chat and text queries: When you send text messages or use Life Engine features (intake, synthesis, daily review), your text input is sent to third-party AI services for processing (see Section 3).
2. How We Use Information
- Provide, maintain, and improve the Services
- Communicate with you and provide support
- Process transactions and prevent fraud
- Voice processing: We use your voice recordings to transcribe your queries and provide voice-based responses. Audio files are processed in real-time and are not retained after transcription. Transcribed text is saved to maintain conversation history.
- AI-powered features: We use third-party AI models to generate chat responses, synthesis insights, goal suggestions, and other AI-assisted content within the app. Your queries and relevant context are sent to these services to generate responses.
3. Sharing of Information
- Service providers (e.g., Stripe for payments)
- Legal compliance when required
- Voice processing services: We share audio recordings with third-party AI services for transcription (OpenAI Whisper) and text-to-speech generation (ElevenLabs). These services process your audio data to provide voice functionality. Audio files are not stored by these third parties beyond the processing period.
- AI language model providers: We send your text queries and conversation context to third-party AI providers including OpenAI, Anthropic, Google, xAI, and Groq to generate responses. These providers process your data according to their respective privacy policies and data processing agreements. We do not sell your data to these providers; data is shared solely to deliver the Services.
- Cloud infrastructure and API providers: For our managed hosting service, we provision containers on third-party cloud infrastructure. Your agent's conversation data and configuration reside on this infrastructure, governed by the provider's privacy policy. For hosted plans using our API keys, we route your agent's LLM requests through third-party API routing services to the underlying AI provider. We do not log or retain the content of individual LLM requests beyond what is stored in your agent's conversation history.
3a. SMS / Text Messaging
If you opt in to receive text messages from TalkingBack (a service of Intelligent Agentricity Inc.), we collect your mobile phone number, a record of your consent (the opt-in message you sent, its date and time, and the consent terms in effect), your opt-out status, and a log of the messages we send to and receive from you. We use this information only to send you the account, agent and operator notifications you requested, to process your replies, and to honor opt-out (STOP) and help (HELP) requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your number and message content only with our SMS delivery provider (Twilio) as needed to deliver messages, and as required by law.
You can opt out at any time by replying STOP. Reply HELP for help, or contact support@talkingback.ai. Message and data rates may apply.
4. Cookies and Tracking
We may use cookies for essential functionality and analytics. You can control cookies via browser settings.
5. Data Retention
We retain information for as long as necessary to provide the Services and comply with legal obligations.
Voice data retention: Audio recordings are temporarily cached for playback only and are automatically deleted. Transcribed text from voice queries is retained as part of your conversation history and can be deleted by you at any time through the app's account deletion feature.
Hosted agent data retention: Your agent container and its data (conversations, skills, configurations) are retained for as long as your subscription is active. Upon cancellation, your container and its data will be deleted within 30 days after the end of your billing period. You may request an earlier deletion by contacting support.
6. Security
We use reasonable technical and organizational measures to protect information. No method is 100% secure.
7. Your Choices
You may access or update your account information. Contact support@talkingback.ai for requests.
Voice data: You can control microphone access through your device settings. You can delete your conversation history (including transcribed voice queries) at any time through the app's Profile tab or by deleting your account.
8. International Transfers
Data may be processed in the United States. By using the Services, you consent to such transfers.
9. Children
The Services are not intended for children under 13. Users must confirm they are 13 or older at account registration. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.
10. Disclaimer
TalkingBack provides AI-generated content for informational and personal productivity purposes only. The Services, including Life Engine features such as goal tracking, daily review, mood journals, and synthesis insights, do not constitute professional health, medical, financial, legal, or therapeutic advice. Always consult a qualified professional for matters relating to your health, finances, or legal concerns. We make no warranties regarding the accuracy or completeness of AI-generated content.
11. Contact Us
support@talkingback.ai
Intelligent Agentricity Inc., 1365 Watercrest Cir., Lawrenceville, GA 30043, USA